COVID-19 Safety Policies & Procedures

Updated: Jun 4

Updated: June 4th, 2021


We are open! To prevent the spread, things will be a little different at BAC. Below, you will find new clinic procedures and policies.


In-Clinic Policies

1. In light of the most recent CDC mask recommendations, you now have the option to wear or remove your mask while seated at your recliner. We still ask that everyone wear a mask upon entering the clinic, while checking in, using the bathroom, and before settling in for treatment. Your acupunks will continue to wear masks. In case you missed it, you can read the most recent CDC recommendations here.


2. Frequently wash or disinfect your hands and avoid touching your face. We will have multiple bottles of hand sanitizer throughout the clinic.  


3. Maintain social distancing of 6ft or more. We have rearranged the clinic to ensure that social distancing is easy to do. Of course, when your acupunk treats you, they will be closer than 6ft, but this should be the only interaction you have with anyone at a close distance.


4. We cannot see you if you have any COVID symptoms. We will not be able to treat you if: you have had a fever in the last 24 hours or have had any respiratory or flu symptoms in the last week.


5. Please assess your personal risk level when considering making an appointment. While we are doing everything we can to ensure your safety, it is important to be cautious during this time especially if you fit the CDC's at-risk criteria.

Important Things We Are Doing To Keep You Safe

1. Offering prepayment options as well as contactless payment.

2. Face masks are required at all times when social distancing cannot be guaranteed. In light of the most recent CDC recommendations, you may choose to remove your mask once you are seated in a recliner. You acupunks will continue to wear face masks.

3. Social distancing is easy to do at all times outside of when your acupuncturist treats you.

4. Only 12 people are allowed in the treatment room at a time.

5. Regular disinfection of frequently touched surfaces.

6. Running 3 UV HEPA filters in the treatment room during open hours.

7. Running an Air-Scrubber in our HVAC system to remove surface and airborne microbes. The intake for our HVAC system is in our hallway, where no one congregates.

Clinic Procedures

Making and Paying for Appointments

1. You can make appointments online or by calling the clinic during open hours.

2. We will be limiting acunaps to about 1 hour long.

3. Please prepay for your treatment online, bring exact cash, or a prefilled check. We will not be handing out change.





Checking-In

1. Put on your mask before entering the clinic. If you don't have a mask, take one from the organizer by the front door. Sanitize your hands once you enter the clinic.

2. Check-in and follow the receptionist's instructions.

3. If you need to use the restroom, please follow posted instructions to maintain clean surfaces for all.



Intake Room

1. If you are a returning patient, the front desk will direct you to enter the treatment room by following the arrows on the floor. You can pick any zero-gravity chair without an orange cone on it to settle into, or a recliner if you brought your sheet.

2. If you are a new patient, the front desk will direct you to wait in the intake room to consult with your acupunk before you settle into the treatment room.

3. As you walk through the intake room and into the treatment room, feel free to take a container with you to place your personal belongings into.



Treatment Room

1. The treatment room will be set up with zero-gravity recliners and a handful first-come-first-come-first-served recliners positioned 6ft+ apart from one another. We will have one electric recliner available for anyone who wants assistance getting in and out of the recliner. We will not have a massage table in the treatment room. 

2. If you would like to use a recliner, you must bring your own full size or larger sheet to cover the recliner.

3. We will be disinfecting the zero-gravity recliners after each use.

4. All acupunks will wash/disinfect their hands between all patients and touching all surfaces.

5. After your treatment is over, if you removed your mask put it back on and follow arrows on the treatment room floor to exit.

We know this is a lot of change.

We are living in unprecedented times. COVID-19 is changing the way many communities and businesses operate, all the while disproportionately impacting the most marginalized and vulnerable among us. BAC is committed to meeting this moment with flexibility, empathy, and compassion. Community acupuncture is such a valuable resource for collectively processing the trauma from this time - getting people back on track to improving their well-being.


We hope we can continue to be a source of recovery, adaptation, and growth for you and for our community. We hope that this time of weirdness and heightened isolation brings a renewed appreciation of the power of community and working together. We are here for each other, we continue to be here for each other, and we will be able to get through this together.


Thank you so much for your understanding and patience. If you have any questions, don't hesitate to contact us.


With lots of love,

Boise Acupuncture Co-op acupunks, staff and volunteers