COVID-19 Safety Policies & Procedures

Updated: Jun 30

Updated: June 30th, 2020

We are open! To keep the community safe during this pandemic, things will be quite different at BAC. Below, you will find new clinic procedures and policies.

But first, we want to acknowledge that some of these changes may not be welcome or accessible to everyone. One of the many reasons we love community acupuncture is because of how flexible and accepting the model fundamentally is. We have been able to serve the community over the past 6 years with very little "rules" and oversight. We do not enjoy the role of telling people what they should or should not do. We have had to work through this discomfort for the health of the most vulnerable in our community, our staff, our volunteers, and for ourselves as acupunks. If for whatever reason, BAC's new policies or procedures hinder your ability to receive treatment from us, we are deeply sorry and we hope that the time comes soon when you are able to rest with us again.

In-Clinic Policies

1. Face coverings must be worn in the clinic at all times. This is to ensure that minimal transferring of airborne germs occurs within the community space and also prevents us from touching our faces. Please bring your own masks/face coverings. We will have a very limited supply of masks for those who do not have access to them.

2. Frequently wash or disinfect your hands and avoid touching your face. We will have multiple bottles of hand sanitizer throughout the clinic.  

3. Maintain social distancing of 6ft or more. We have rearranged the clinic to ensure that social distancing is easy to do. Of course, when your acupunk treats you, they will be closer than 6ft, but this should be the only interaction you have with anyone at a close distance.

4. We will be pre-screening everyone before they are able to receive treatment at BAC. We will not be able to treat you if: you have had a fever in the last 24 hours, had any respiratory or flu symptoms in the last week, have been in contact with a person with COVID-19 symptoms in the last 14 days, or have traveled from a COVID-19 hotspot within the last 14 days.

5. Please assess your personal risk level when considering making an appointment. While we are doing everything we can to ensure your safety, it is important to be cautious during this time especially if you fit the CDC's at-risk criteria.

Temporary Schedule

Monday  10am-7pm

Tuesday  10am-7pm

Wednesday  8am-8pm

Thursday  10am-7pm

Friday  10am-2pm

Saturday  10am-2pm

Sunday  10am-2pm

Gretchen, Stacey and Shanell will be treating the community. Lori is going to take some time before returning to work. In case you didn't already hear, Mara is no longer working at BAC.

The Sliding Scale

BAC depends on a high volume clinic to keep our prices down. We will be providing only a fraction of the treatments we normally do. We are evaluating the financial impact of these policy changes and may need to implement a rate increase in the future. To stay afloat over the next handful of months with this new-for-now normal, we need your help. If you are able to pay higher on the sliding scale for your treatments or to donate to BAC, we would greatly appreciate and benefit from your doing so.

Clinic Procedures

Making and Paying for Appointments

1. You can make appointments online or by calling the clinic during open hours.

2. We will not be accepting any walk-ins at this time.

3. We will be limiting treatments to 1 hour long so we can insure that only 10 people are in the clinic at a time.

4. Please prepay for your treatment online, bring exact cash or a prefilled check. We will not be handing out change.

Arriving at BAC

1. Arrive to your appointment on time. If you are early please expect to wait until your appointment time to enter the clinic. If you are late, we will likely not be able to fit you in. Missed appointments are responsible for a $15 fee.

2. Only persons essential for your physical/emotional well-being are permitted to join you in the clinic. Other persons accompanying you will have to wait outside.

3. When you arrive for your appointment, call the clinic at 208-917-1282 and await instructions. If you do not reach the front desk when you first call, please wait patiently, or impatiently, and call again.

4. Please leave everything you do not need for your appointment in your car or at home.


1. Hanging on the front door are face masks for you to have if needed. Please put on your mask before entering the clinic.

2. Upon entering the clinic, you will find hand-sanitizer to the left and a small table with the new clinic policies.

3. When you are ready to check-in, please stand on the heart in front of the front desk and follow the receptionist's instructions.

4. If you need to use the restroom, please follow posted instructions to maintain clean surfaces for all.

Intake Room

1. If you are a returning patient, the front desk will direct you to enter the treatment room by following the arrows on the floor. You can pick any zero-gravity chair without an orange cone on it to settle into.

2. If you are a new patient, the front desk will direct you to wait in the intake room to consult with your acupunk before you settle into the treatment room.

3. As you walk through the intake room and into the treatment room, feel free to take a container to place your personal belongings into.

Treatment Room

1. The treatment room will be set up with zero-gravity recliners 6ft+ apart from one another. We will have one electric recliner available for anyone with physical/mobility concerns. We will not have a massage table in the treatment room. 

2. We will be disinfecting the recliners after each use. It takes 5-10 minutes for the disinfectant to dry which is why we are using orange cones to prevent you from sitting in a recliner that isn't ready yet.

2. All acupunks will wash/disinfect their hands between all patients and touching all surfaces.

3. After your treatment is over, follow arrows on the treatment room floor to exit.

Other Things We Are Doing To Keep You Safe

1. Regular disinfection of frequently touched surfaces.

2. Twice a week deep cleaning of the clinic.

3. Replacing HVAC filters regularly and significantly minimizing air conditioning use.

4. Running UV HEPA filters in the treatment room.

5. Keeping windows open to ensure airflow through the clinic.

6. All of your acupunks are following the guidelines of public health officials in their personal lives. None of your acupunks live with anyone who has high occupational risk of exposure.

We know this is a lot of change. We are living in unprecedented times. COVID-19 is changing the way many communities and businesses operate, all the while disproportionately impacting the most marginalized and vulnerable among us. We can’t know what the future will look like, but BAC is committed to meeting this moment with flexibility, empathy, and compassion. Community acupuncture is such a valuable resource for collectively processing the grief, fear, trauma from this time - getting people back on track to managing their symptoms after a long time away from your clinic. At the same time, we know BAC isn't going to be able to operate in the same way as we have in the past.

We hope we can continue to be a source of recovery, adaptation, and growth for you and for our community. We hope that this time of weirdness and heightened isolation brings a renewed appreciation of the power of community and working together. We are here for each other, we continue to be here for each other, and we will be able to get through this together.

Thank you so much for your understanding and patience as we enter this new-for-now normal. If you have any questions, don't hesitate to contact us.

With lots of love,

Boise Acupuncture Co-op acupunks, staff and volunteers

All Are Welcome Here

We welcome people of all genders, sexes, races, colors, incomes, national origins, ages, abilities or disabilities, religions, sizes and shapes, sexual orientations, and political beliefs. We do not ask for ID, insurance or referrals. We are committed to creating a clinic that is welcoming and as safe as possible for our entire community.

Boise Acupuncture Co-op

Temporary Schedule








10:00am - 7:00pm

10:00am - 7:00pm

8:00am - 8:00pm

10:00am - 7:00pm

10:00am - 2:00pm

10:00am - 2:00pm

10:00am - 2:00pm

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